Please find below our terms and conditions for our cleaning services.

Carpet &Upholstery Cleaning

  • The Client must ensure the area is vacuumed well prior to arrival.
  • The Client must ensure any small breakable items are removed.
  • The Client must ensure we’re made aware of any items that need moving in the room at quoting stage, Sofas etc.
  • The Client must make us aware of stains at quoting stage, some stains may not come out but we are fully trained in advance spot stain removal and carry a variety of products to try and resolve.
  • We try to minimise any inconvenience to you by specifying an expected time of arrival at booking stage, however, please allow a one hour window around the specified time. We will contact you on the day of your service with an accurate arrival time.


We reserve the right to amend the initial quotation, should the customer’s original requirements change.


The customer is responsible for providing access to their property at the scheduled time. If we are unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, we will request the full cancellation fee (the cost of the job).


A non refundable deposit may be required to secure a slot. We will accept changes or cancellations to the booking up to 72 hours prior. Any changes or cancellations made (for whatever reason) within 72 hours of the booking will result in a loss of deposit paid. A further deposit would then be required to book any subsequent slots.


Unless otherwise agreed in writing by The Magic Carpet, the payment is required on the completion of the work. Cash and Card payments are accepted as well as BACS payments.BACS payments must be made once the job has been completed.

Cancellations (applicable where no deposit paid)

Please take into consideration that we are a small business and if a customer cancels without giving us sufficient notice, we will be left out of pocket. It is very difficult to fill the vacated gap if we haven’t been given at least 72 hours notice.

The customer can cancel the scheduled service by giving prior notice 72 hours before the confirmed booking time without incurring any cancellation fees..

For cancellations later than 72 hours (for whatever reason), 50% of the job fee will be due

We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives.

We have the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned member of our team.


As with cancellations, the customer can reschedule the appointment by giving prior notice 72 hours before the confirmed booking time without incurring any rescheduling fees.

Any appointments rescheduled within 72 hours of the appointment may be subject to a rescheduling fee. The fee will depend upon the time allowed for us to refill the slot up to 50% of the fee.


All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by The Magic Carpet with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

In case of damage, proven to be caused by us,The Magic Carpet will repair the item at its cost. If the item cannot be repaired we will rectify the problem by crediting the customer with the item’s present actual cash value toward a like for like replacement.

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Magic Carpet relationship with you in relation to this website.

The term ‘The Magic Carpet’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Magic Carpet prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.